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Usage guide · v4.0

Playback, black screen and audio troubleshooting

Prepared by the Beleş TiVi team · Updated 12 October 2026

  1. First establish the scope: one channel, one category or every stream? Try a channel from two different categories. A single unavailable stream does not mean the whole app has failed.
  2. If nothing plays, check the connection on the affected device. Open another internet app on that same TV or box. Your phone being online does not prove the TV is connected. Check Wi-Fi and the device date and time.
  3. Refresh the playlist in Settings and wait for completion. Refreshing retrieves playlist addresses; it cannot restore a broadcast that its provider has stopped or removed. Check the result before refreshing again.
  4. If only some channels show a black screen, note their names. Audio without video can be related to device support for the video format; compare another channel on the same device. This symptom alone does not establish the cause.
  5. For video without sound, check both the app mute control and TV/box volume. Check whether audio is routed to Bluetooth headphones or an external sound system. Mention whether the issue affects just one stream.
  6. If stuttering starts in multi-screen mode, compare single-screen playback. Multiple streams require more bandwidth and device resources. Persistent long channel switching delays should be reported with the affected channels.
  7. Include the exact device model, app version, channel, approximate time and error text. For example: “Box model …, version …; channel A has sound but no picture, channel B works; tested at 20:10 today.”

Initial loading and persistent playback problems are different. Do not include account passwords, private M3U links or transfer QR codes in a support message. A factory reset is not a first troubleshooting step.

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